Our goal is to dispatch your order on the same or next working day but please allow 5-7 WORKING days during sale periods. In the unfortunate circumstance where an item is sold out, we will advise you promptly so you can consider an alternative item.

DOMESTIC (Australia wide)
Standard delivery within Australia (unless we have a special offer):
- Free delivery for orders AUD $150.00 & over shipped domestically (within Australia)
- All other orders will be priced according to weight

INTERNATIONAL (Rest of world)
- Rudi Patootie currently doesn't offer international shipping 

Please ensure that delivery details are accurate and complete before concluding your order.  Rudi Patootie does not take responsibility for misplaced orders due to incorrect delivery information provided by the purchaser.

In the case of a missing item, it is the responsibility of the purchaser to notify Rudi Patootie within 6 weeks of the notified dispatch date.  No responsibility will be taken for missing orders after this time.

Rudi Patootie will exchange goods purchased via the online store, provided they are in re-saleable condition and are accompanied by a proof of purchase.  The cost of returning unwanted products to Rudi Patootie is the responsibility of the purchaser.

Faulty or shipped in error items may be returned for refund or exchange with proof of purchase, at our expense.  If we have made a mistake, the item is not as described, or the product is faulty, please contact Rudi Patootie for freight details before dispatching goods.

Returns must be shipped within 14 days of receipt.