Click and Collect
1. Shop online, and choose the FREE click & collect option at the checkout, we will confirm via email when your entire order is available for collection
2. For the majority of click and collect orders, we aim to have your order packed and ready for collection within 1-2 hours of placing your order. In the event of the store being for the weekend or public holidays etc, orders will be available after 10am on the following open business day.
Either way, we will let you know via email as soon as your order is ready for collection.
3. In the event of a stock availability error (we in fact no longer have the product you ordered) we will be in contact with you ASAP to offer alternatives or a refund for the product which is out of stock.
Frequently Asked Questions
When will my Click & Collect order be ready?
Pick up will be ready within 1-2 hrs for collection (by 5pm on weekdays). If your order is placed close to or after store closing, your order will be available by 10am the following day, at the latest. Please wait to receive an email verifying your order is ready for collection.
How much does it cost?
This service is free! You won't have to pay for shipping costs on top of your order if you choose to Click & Collect.
How do I collect my order?
Once you have placed your order you will be sent an order confirmation email. As soon as the store has your order ready, they will contact you via email to let you know. PLEASE CHECK JUNK FOLDERS JUST IN CASE YOUR EMAIL HAS ENDED UP THERE
Pop in store to pick up your order, only after you've been notified it's ready for collection
Can't collect yourself?
We are more than happy for someone else to collect the order for you, we just need the order number and name it was purchased under.
Can't make the collection time?
We'll keep your order in store for 2 weeks, and will make sure to give you a few reminders to collect it.
Where do I choose the Click & Collect option?
You will be given the option to pick up in store, instead of courier, under Shipping Method at the checkout. Prior to this, you will still need to enter your personal address in the Billing Information section.
How does Click & Collect work?
Shop online, and add your items to the cart.
Once you get to checkout, choose the Store Pick Up option. We only have one store location - Merimbula NSW
Complete payment and place your order You will receive an order confirmation, and we will get your order ready.
We will email to notify you when your order is ready for collection.
Pop in to your selected store with the order number and your name to collect your order.